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| No. | Question | Answer |
| 1. | What are ‘nutricosmetics’ and ‘ingestible beauty’? | Nutricosmetics are dietary supplements formulated with specific nutrients to support the health and appearance of skin, hair, and nails from the inside out. This is the core of ingestible beauty. |
| 2. | What is collagen and why do I need a supplement? | Collagen is the most abundant structural protein in your body, providing structure to skin, hair, and connective tissues. Your body’s natural production declines after about age 25, leading to signs of aging like wrinkles and loss of elasticity. Supplements provide the building blocks to help stimulate new production. |
| 3. | Are your collagen products Hydrolysed Collagen Peptides? | Yes, our collagen is hydrolysed (broken down into smaller peptides) to ensure maximum bioavailability and absorption by your body, unlike unhydrolysed collagen which is difficult to digest. |
| 4. | What are the main benefits of taking collagen? | Benefits typically include improved skin elasticity and hydration, reduced appearance of fine lines, stronger and less brittle nails, and better support for hair structure and joint health. |
| 5. | How long does it take to see results from a collagen supplement? | Results are highly individual, but with consistent, daily use, most customers report noticeable improvements in skin hydration and nail strength within 4 to 8 weeks. Hair changes may take longer (3–6 months) due to the hair growth cycle. |
| 6. | What are the key ingredients in Glowva’s Hair Vitamins? | Our advanced hair formulas typically feature a blend of essential nutrients like Biotin (Vitamin B7), Zinc, MSM, L-Lysine, and various B-Vitamins (like Niacin and B12), all scientifically selected to nourish the hair follicle. |
| 7. | Do hair vitamins actually help hair growth? | Yes, particularly if your hair loss or poor condition is due to a nutritional deficiency (e.g., in Biotin, Iron, or Zinc). Our supplements provide high-potency doses of the specific vitamins and minerals crucial for the hair’s structure and growth cycle. |
| 8. | Can I take Glowva supplements with my other daily vitamins? | In most cases, yes. However, we strongly recommend you consult a healthcare professional or doctor before combining our supplements with existing medication or a complex vitamin regimen to prevent over-supplementation. |
| 9. | What is MSM, and why is it included in your hair products? | MSM (Methylsulfonylmethane) is an organic sulfur compound that is a key component of keratin (the protein in hair and nails). It is included to support the strength, elasticity, and growth phase of your hair. |
| 10. | Do your hair supplements help with hair loss or just growth? | They support both. By nourishing the hair follicle and promoting a healthy scalp environment, they help reduce excessive shedding and encourage the growth of stronger, fuller new hair. |
| 11. | Is there a Vegan collagen option available? | Yes, we offer vegan collagen-boosting products. These contain the key amino acids (like Proline, Glycine) and co-factors (like Vitamin C) that your body needs to naturally produce its own collagen, all sourced from plants. |
| 12. | Are your supplements suitable for pregnant or breastfeeding women? | No. If you are pregnant or breastfeeding, please do not take any supplements unless specifically advised and monitored by your doctor. |
| 13. | What is the recommended daily dosage for your supplements? | The exact dosage varies by product (e.g., number of capsules or scoops of powder). Please refer to the “Directions” section clearly printed on the label of your specific Glowva product. |
| 14. | Do I need to take the supplements with food? | While many can be taken on an empty stomach, taking them with a meal is often recommended to enhance absorption and minimize any potential for minor stomach discomfort. |
| 15. | Do your hair supplements work for all hair types (e.g., coily, curly, straight)? | Yes, the nutrients work internally at the cellular level of the hair follicle, making them effective for all hair types and textures, including those common in the Kenyan community. |
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| 16. | What does “Clean Beauty” mean at Glowva.ke? | Our Clean Beauty standard means our products are formulated without harmful chemicals like parabens, sulfates, phthalates, synthetic fragrances, artificial colours, or cheap fillers. We prioritize non-toxic, effective ingredients. |
| 17. | Are your supplements Third-Party Tested? | We prioritize brands that utilize third-party testing to ensure the purity, potency, and safety of the active ingredients, which is especially important for ingestible products. |
| 18. | Are your products suitable for Vegans/Vegetarians? | We clearly label products that are Vegan or Vegetarian-friendly. Please check the specific product page and label for the corresponding certification or ingredients list. |
| 19. | Where are your ingredients sourced from? | Our ingredients are sourced globally from reputable, ethical suppliers, often utilizing patented or clinically-studied forms to ensure high quality and efficacy. |
| 20. | Do your products contain common allergens? | We label for major allergens. Look carefully at the packaging for alerts on ingredients like Fish (Marine Collagen), Gluten, or Dairy. If you have severe allergies, please proceed with caution and consult your doctor. |
| 21. | Are your supplements Halal or Kosher certified? | This varies by brand and product. We advise checking the specific product description or label for any relevant Halal or Kosher certification marks. |
| 22. | Do your products contain added sugar? | We strive to keep our products free from excessive added sugar. Any flavouring in powders is typically achieved using natural flavourings or sweeteners like Stevia. The full nutritional panel is available on the product page. |
| 23. | How can I check the full ingredients list? | The full, detailed list of ingredients is provided on the product page under the Ingredients tab and is also printed clearly on the packaging you receive. |
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| 24. | How can I place an order on Glowva.ke? | Simply browse our website, add the desired products to your cart, proceed to checkout, and follow the steps to enter your delivery and payment details. |
| 25. | What payment methods do you accept in Kenya? | We accept secure payments via M-Pesa (Till Number or Paybill), as well as major credit/debit cards (Visa/Mastercard) through our secure payment gateway. |
| 26. | Can I pay Cash on Delivery (COD)? | We offer Cash on Delivery (COD) for orders within Nairobi, though this option may have a limit on the total order value. Please check the checkout page for eligibility. |
| 27. | Is my payment information safe and secure? | Absolutely. We use industry-leading encryption and security protocols to ensure your payment and personal data are protected. We do not store your card details. |
| 28. | How do I apply a discount code or voucher? | You can enter your discount or voucher code in the designated field during the checkout process, before finalizing your payment. |
| 29. | Do you offer a subscription service for regular orders? | Yes, we offer a Subscribe & Save option for our most popular products, allowing you to receive your supply automatically at a reduced price. |
| 30. | What should I do if my payment fails? | First, try again, ensuring all details (especially M-Pesa pin or card numbers) are correct. If it fails again, contact our Customer Support team via WhatsApp or email for immediate assistance. |
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| No. | Question | Answer |
| 31. | Where do you deliver in Kenya? | We offer reliable delivery service nationwide across all major towns and regions in Kenya, including Nairobi, Mombasa, Kisumu, Nakuru, and Eldoret. |
| 32. | What are your delivery timelines within Nairobi? | Orders within Nairobi are typically delivered within 1 to 2 business days. |
| 33. | How long does delivery take for upcountry orders? | Delivery outside Nairobi generally takes between 2 to 5 business days, depending on your location and local courier logistics. |
| 34. | What is the shipping cost? | Shipping fees vary based on your location and the size of the order. The exact cost is calculated and displayed at checkout before you pay. We often offer free shipping for orders over a certain amount. |
| 35. | How can I track my order? | Once your order is shipped, you will receive an email and/or SMS notification containing a tracking number and a link to the courier’s website for real-time updates. |
| 36. | What if I receive a damaged or incorrect item? | We apologize for any inconvenience! Please contact our Customer Support team within 48 hours of delivery with your order number and photos of the item. We will arrange for a prompt replacement or refund. |
| 37. | What is your return/refund policy? | Due to the nature of ingestible supplements, we cannot accept returns once the product seal has been broken. We offer refunds or exchanges only for unopened, defective, or incorrectly shipped items within 7 days of delivery. |
| 38. | Can I change my delivery address after placing an order? | If your order has not yet been shipped, we may be able to update the address. Contact us immediately via phone or WhatsApp with your order number. |
| 39. | Do you ship internationally? | Currently, Glowva.ke focuses solely on serving our customers within Kenya. |
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| No. | Question | Answer |
| 40. | How can I contact Glowva.ke Customer Support? | You can reach us via WhatsApp, email, or the Contact Us form on our website. Our team is available Monday to Friday, 9 am to 5 pm EAT. |
| 41. | How quickly will Customer Support respond to my query? | We aim to respond to all inquiries within 4 hours during business hours, with a commitment to a maximum of 24 hours. |
| 42. | What should I do if I forget my password? | Click on the “Forgot Password” link on the login page and follow the steps to receive a password reset link via your registered email address. |
| 43. | How do I create an account on Glowva.ke? | Click on the “Account” or “Sign Up” icon at the top of the page and follow the simple steps to register using your email address and a secure password. |
| 44. | Can I modify or cancel my order after it’s been placed? | We process orders quickly. You can modify or cancel an order only if it has not yet been packed or shipped. Contact us immediately upon placing the order if you need a change. |
| 45. | Where can I leave a product review? | You can leave a review directly on the product page of the item you purchased. We value honest feedback from our customers! |
| 46. | Do you offer expert advice on which product is right for me? | Yes, our team of internal beauty and wellness advisors can help guide you based on your specific goals (hair, skin, or general wellness). Contact us for a free consultation. |
| 47. | How do I stay informed about new products and promotions? | The best way is to subscribe to our newsletter (via the website footer) and follow us on our social media platforms. |
| 48. | Are your products locally manufactured? | No, we curate and import the highest quality, clinically-backed nutricosmetic brands from global leaders to ensure you get world-class efficacy. |
| 49. | Do you have a loyalty program for repeat customers? | Yes, we reward our loyal customers! Our program allows you to earn points with every purchase, which can be redeemed for discounts on future orders. |
| 50. | What is Glowva.ke’s commitment to sustainability? | We partner with brands committed to ethical sourcing and sustainable practices, including the use of eco-friendly packaging materials whenever possible. We strive to be a conscious consumer choice in Kenya. |
